Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to rainbowrichesfreespins.co.uk (the "Website"), the official online destination for the slot game "Rainbow Riches Free Spins". This Website is operated by Rainbow Riches Gaming Limited ("the Company", "we", "us", or "our").

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you", "your", or "the User") and Rainbow Riches Gaming Limited. By accessing, browsing, registering for an account, using the demo version, or engaging with any services offered on this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Cookie Policy, and any specific game rules or promotional terms.

If you do not agree with any part of these Terms, you must immediately cease using the Website and our services.

2. Definitions

• "Account" refers to a personal account created by a User on a partner casino's platform, accessed via links from our Website, for the purpose of playing games for real money.
• "ADR Provider" refers to an Alternative Dispute Resolution service, such as IBAS, approved by the UK Gambling Commission.
• "Company" / "We" / "Us" / "Our" refers to Rainbow Riches Gaming Limited, a company registered in England and Wales under Company Registration Number 10456789, with its registered address at 10 New Street Square, London, EC4A 3AE, United Kingdom.
• "Demo Play" refers to the free-to-play version of the Game available on the Website, which does not involve real money wagering or prizes.
• "Game" refers to the online slot game "Rainbow Riches Free Spins", developed by Scientific Games and powered by SG Interactive / Barcrest, available for demo play on this Website and for real money play via partner casinos.
• "Real Money Play" refers to playing the Game at a partner casino where actual money is wagered and real prizes can be won.
• "RTP" refers to Return To Player, the theoretical percentage of all money wagered on a game that is returned to players over time.
• "Services" refers to all offerings provided by the Website, including but not limited to demo versions of the Game, information about the Game, responsible gambling resources, and links to partner casinos.
• "Terms" refers to these Terms and Conditions, as amended from time to time.
• "User" / "You" / "Your" refers to any individual accessing or using the Website and its Services.
• "Website" refers to rainbowrichesfreespins.co.uk.
• "UKGC" refers to the United Kingdom Gambling Commission.

3. Eligibility and Age Verification

By using this Website and its Services, you confirm that you are:

• At least 18 years of age (or the legal age for gambling in your jurisdiction, if higher).
• Accessing the Website from a jurisdiction where online gambling and the use of our Services are legal.

3.1 Age Verification for Demo Play

In compliance with UKGC regulations, you are required to confirm your age before accessing any gaming content on this Website, including demo versions of the Game. We implement robust age verification checks to prevent underage individuals from engaging with gambling-related content.

3.2 Identity and Source of Funds Verification (KYC/AML)

When you proceed to play for real money at a partner casino via our affiliate links, that casino will be required to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. These checks are mandatory for all licensed operators to verify your identity, age, and source of funds. Failure to complete these verification processes to the satisfaction of the partner casino may result in account suspension, inability to deposit or withdraw funds, and potential closure of your account.

4. Your Account and Funds (at Partner Casinos)

This Website primarily offers informational content and demo play. While we do not host real-money accounts, we provide links to licensed partner casinos where you can play "Rainbow Riches Free Spins" for real money. The following clauses pertain to your interactions with these partner casinos:

4.1 Account Creation and Security

If you choose to register an account with a partner casino, you are responsible for maintaining the confidentiality of your account details (username, password) and for all activities that occur under your account. You must notify the partner casino immediately of any unauthorised use or security breach.

4.2 Deposits and Withdrawals

All financial transactions, including deposits and withdrawals, are handled directly by the partner casino where you hold your real-money account. You must adhere to their specific terms regarding payment methods, limits, and processing times.

4.3 Customer Fund Protection Level

Rainbow Riches Gaming Limited does not hold customer funds directly. However, we ensure that our recommended partner casinos comply with UKGC requirements regarding player fund protection. In line with the new UKGC requirements (effective October 2025), we confirm that player funds held by our partner casinos are typically maintained in separate, segregated bank accounts, distinct from their operational funds. This provides a level of protection in the event of insolvency and is classified as:

"Not protected — with segregation of customer funds"

This means that while your funds are kept separate from the company's money, they are not guaranteed to be returned in full in the unlikely event of insolvency. Our partner casinos will provide this information directly to you at the point of your first deposit and periodically thereafter (e.g., every 6 months).

5. Game Rules and Fair Play: Rainbow Riches Free Spins

The "Rainbow Riches Free Spins" slot game, available for demo play on this Website and real money play via our partner casinos, operates under the following rules and principles to ensure fairness and transparency:

5.1 Game Overview and Mechanics

• Game Title: Rainbow Riches Free Spins
• Developer: Scientific Games (Powered by SG Interactive, Provider: Barcrest)
• Type: 5-reel, 3-row slot game with 10 fixed paylines.
• Payline Configuration: All 10 paylines are active at all stake levels.
• Winning Conditions: Wins are awarded for matching symbols on active paylines from the leftmost reel to the right, on consecutive reels. Only the highest win per line is paid, and wins on different lines are added together.
• Symbols: Includes high-value (Rainbow Riches Logo), medium-value (A, K), low-value (Q, J, 10), and special symbols (Wild Leprechaun, Bonus/Free Spins badge). The Wild symbol substitutes for all symbols except Bonus. The Bonus symbol triggers Free Spins.
• Free Spins Feature: Triggered by 3 Bonus symbols on reels 1, 3, and 5. Awards 10, 15, or 20 free spins. Bonus symbols can stack on reel 1. Extra spins can be retriggered up to a maximum of 999.
• Stake Range: Typically ranges from a minimum of £0.10 to a maximum of £500.00 per spin, though this may vary slightly by partner casino.
• Maximum Win: The maximum win per game round is £250,000.00. This maximum may not be reachable from all stake levels.

5.2 Theoretical Return To Player (RTP)

The theoretical Return To Player (RTP) for "Rainbow Riches Free Spins" is 95.17%.

Important: RTP is a theoretical calculation based on millions of game rounds and represents the long-term mathematical expectation of returns. It is not a guarantee of winnings for any individual session or player. Short-term results can vary significantly from this theoretical percentage.

5.3 Random Number Generator (RNG) and Fairness

All outcomes in "Rainbow Riches Free Spins" are determined by a sophisticated and independently certified Random Number Generator (RNG). This ensures that every spin is completely random, independent of previous results, and fair. The chances of any outcome are always the same at the start of each game round.

Our games and RNGs are regularly audited and certified by leading independent testing agencies to ensure compliance with international gaming standards.

6. Demo Play (Free Spins Version)

This Website offers a demonstration version of "Rainbow Riches Free Spins" for informational and entertainment purposes only. Your access to the demo version is subject to age verification (see Section 3.1).

• No Real Money Prizes: This is a demonstration version for informational purposes only. Real-money prizes are not available, and no real money is wagered or won in demo mode.
• Identical RTP: The demo version of "Rainbow Riches Free Spins" has an identical theoretical RTP of 95.17% to the real-money version.
• No Guaranteed Outcomes: Demo results do not guarantee similar outcomes when playing for real money. The random nature of the game means outcomes can vary significantly.
• Feature Availability: Some features or functionalities may be available only when playing for real money at a partner casino.

7. Responsible Gambling

Rainbow Riches Gaming Limited is deeply committed to promoting responsible gambling and providing a safe and supportive environment for all users. Gambling should be an enjoyable leisure activity, not a source of financial strain or personal distress. We strongly encourage you to gamble responsibly and within your means.

7.1 Self-Limitation Tools (Mandatory for Real Money Play)

For real money play at our partner casinos, comprehensive self-limitation tools are available and, in some cases, mandatory at registration (as per UK requirements from October 2025). These tools empower you to manage your gambling activity:

• Deposit Limits: You will be required to set daily, weekly, or monthly deposit limits before your first deposit. Any increase to these limits will be subject to a 24-hour cooling-off period, while decreases are applied immediately.
• Loss Limits: Set a maximum amount you are willing to lose over a specified period.
• Time Restrictions / Session Limits: Set a maximum duration for your gaming sessions.
• Reality Checks: Receive pop-up reminders at regular intervals (e.g., every 30-60 minutes) during your play, summarising your activity and offering a break.

7.2 Self-Exclusion

If you feel your gambling is becoming problematic, self-exclusion is a powerful tool to take a break. You can self-exclude for a fixed period (e.g., 6 months, 1 year, 5 years) or indefinitely.

• GAMSTOP (for UK Players): We strongly recommend registering with GAMSTOP, a free national service that enables you to self-exclude from all online gambling companies licensed in Great Britain. This is a crucial step for comprehensive protection.
• Direct Self-Exclusion: You can also request self-exclusion directly from our partner casinos via their responsible gambling sections or by contacting their customer support.

7.3 Seeking Help and Support

If you are concerned about your gambling or that of someone you know, please reach out to the following organisations for free, confidential advice and support:

• GamCare (UK): National Gambling Helpline: 0808 8020 133 (24/7, free). Website: www.gamcare.org.uk.
• GambleAware (UK): An independent charity aiming to reduce gambling-related harm. Website: www.gambleaware.org.

Our dedicated Responsible Gambling team can be contacted directly for guidance and assistance at [email protected]. We are here to help.

8. Data Protection and Privacy (GDPR Compliance)

Rainbow Riches Gaming Limited is committed to protecting your personal data in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

8.1 Lawful Bases for Processing

We process your personal data based on the following lawful bases (Article 6 GDPR):

• Performance of a Contract: To provide you with access to the Website and its Services.
• Legal Obligation: To comply with our regulatory obligations, including KYC/AML requirements, responsible gambling regulations, and reporting to authorities.
• Legitimate Interests: For purposes such as fraud prevention, ensuring responsible gambling, improving our services, and marketing (where consent is not required and your rights are protected).
• Public Interest: For compliance with regulatory requirements and to prevent financial crime and problem gambling.

8.2 Special Conditions for Gambling Data

Due to the sensitive nature of gambling services and stringent regulatory requirements, certain GDPR rights may be subject to specific conditions:

• Right to Erasure ('Right to be Forgotten'): We cannot automatically delete certain personal data, such as self-exclusion records, KYC/AML documentation, and transactional data, even if requested. This data must be retained for a minimum of 5 years (and potentially longer) to comply with legal obligations, prevent financial crime, and protect vulnerable individuals.
• Data Retention: We retain your data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8.3 Data Protection Officer (DPO)

For any questions or concerns regarding your personal data or our privacy practices, please contact our Data Protection Officer:

• Email: [email protected]

For comprehensive details on how we collect, use, store, and protect your personal data, please refer to our dedicated Privacy Policy.

9. Intellectual Property

The "Rainbow Riches Free Spins" game, including its software, visual design, audio, features, and underlying technology, is copyrighted © 2016 Scientific Games. All Rights Reserved. It is powered by SG Interactive / Barcrest.

All content on the Website, including text, graphics, logos, images, software, and other materials, is the property of Rainbow Riches Gaming Limited or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, transmit, or exploit any such content without explicit prior written consent from Rainbow Riches Gaming Limited or the respective rights holders.

The domain rainbowrichesfreespins.co.uk and associated branding are trademarks of Rainbow Riches Gaming Limited.

10. Complaints and Dispute Resolution

We are committed to providing excellent service. If you have a complaint or dispute regarding our Website or Services, please follow the procedure below. This process is designed to resolve issues fairly and efficiently, in compliance with UKGC requirements.

1. Step 1: Contact Customer Support:

   Initially, please raise your concern with our Customer Support team. Most issues can be resolved quickly at this stage.

   • Email: [email protected]
   • Phone: 0800 123 7890 (UK Toll-Free, 24/7)

   We aim to acknowledge your complaint within 24 hours and provide a resolution within 10 working days.

2. Step 2: Escalate to Management:

   If you are not satisfied with the resolution provided by our Customer Support, you may request to escalate your complaint to a member of our management team. Please email [email protected], providing full details of your complaint, including any reference numbers and previous correspondence.

   We commit to providing a final response to your escalated complaint within 8 weeks of receiving your initial complaint.

3. Step 3: External Dispute Resolution (ADR):

   If you remain dissatisfied with our final response, or if 8 weeks have passed since your initial complaint without a resolution, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. We use:

   • IBAS (Independent Betting Adjudication Service): IBAS is an impartial third-party organisation approved by the UKGC that settles disputes between gambling operators and their customers. Their services are free to consumers.
   • Website: www.ibas-uk.com
   • Email: [email protected]
   • Telephone: +44 20 7347 5883

   The decision of the ADR provider is binding, provided it is not unreasonable.

11. Limitations of Liability

While we strive to provide a seamless and reliable service, Rainbow Riches Gaming Limited cannot be held liable for certain events or circumstances:

• Technical Issues: We are not liable for any loss or damage caused by technical faults, internet connection failures, server breakdowns, delays, or interruptions in the Website or Services, beyond our reasonable control.
• Third-Party Content/Links: We are not responsible for the content, privacy policies, or practices of any third-party websites, including partner casinos, linked from our Website. Your interaction with such sites is at your own risk.
• Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay arises from any cause beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government actions, or technical failures impacting the internet or telecommunications.
• Financial Decisions: We are not liable for any financial losses incurred through gambling for real money at partner casinos. Gambling involves inherent risks, and you are solely responsible for your financial decisions.
• Maximum Liability: Our maximum liability to you for any single event or series of related events shall be limited to the amount of £100.00 or the value of your direct damages, whichever is lower, except where prohibited by law.

Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

12. Changes to Terms and Conditions

We reserve the right to amend, modify, or update these Terms at any time. Any changes will be published on this page, along with the date of the last revision.

• Minor Changes: Minor changes (e.g., grammatical corrections, clarifications) will become effective immediately upon posting.
• Material Changes: For material changes that significantly affect your rights or obligations (e.g., changes to eligibility, fund protection, or dispute resolution), we will provide you with reasonable advance notice (e.g., via email or prominent website notification) BEFORE the changes take effect. This notification will clearly outline the changes and their implications.

If you do not agree with the new Terms following a material change, you have the right to cease using the Website and Services. Your continued use of the Website after the effective date of the revised Terms will constitute your acceptance of those changes.

13. Affiliate Disclosure

Transparency is key to our relationship with you. Please be aware of the following:

This Website, rainbowrichesfreespins.co.uk, may contain affiliate links to third-party online casinos where the "Rainbow Riches Free Spins" game can be played for real money.

We receive a commission from partner casinos when you register via our links. This does not affect your playing conditions, nor does it influence the RTP or fairness of the game. This commission helps us maintain free access to demo versions of slots and continue providing valuable information and resources on this Website.

We maintain editorial independence in our ratings, reviews, and recommendations. Our primary goal is to provide accurate and helpful information to our users. You will always be made aware when a link is an "affiliate link," "advertising," or a "sponsorship." We avoid vague wording such as "collaboration" or "partnership" when referring to direct financial relationships.

14. Miscellaneous

14.1 Governing Law and Jurisdiction

These Terms and your use of the Website and Services shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms, and the remainder of these Terms shall continue in full force and effect.

14.3 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any specific game rules or promotional terms, constitute the entire agreement between you and Rainbow Riches Gaming Limited regarding your use of the Website and Services, superseding any prior agreements or understandings.

14.4 No Waiver

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

14.5 Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: 0800 123 7890 (UK Toll-Free)
• Registered Address: Rainbow Riches Gaming Limited, 10 New Street Square, London, EC4A 3AE, United Kingdom