Contact Us

At Rainbow Riches Gaming Limited, your trust and satisfaction are our highest priorities. We are committed to providing a transparent, secure, and responsible gaming environment. Please use the comprehensive contact options below to get in touch with our dedicated team.

General Enquiries & Customer Support

Our expert support team is available 24 hours a day, 7 days a week, to assist you with any questions or issues you may have. We aim to provide prompt and efficient assistance across all our channels.

24/7 Support Available

Round-the-clock assistance when you need it most

Live Chat

For immediate assistance, our Live Chat service is available 24/7. Click the chat icon on the bottom right of your screen to connect with a support agent.

Average Response Time: Within 30 seconds

Email Support

You can reach us via email for specific departmental queries. Please choose the most appropriate email address to ensure your query is directed to the correct team.

General Support
[email protected]

For game rules, technical issues, account queries, and general assistance.

Response Time: Urgent queries within 1-2 hours; General queries within 24 hours.

Finance & Payments
[email protected]

For deposit, withdrawal, and payment-related questions.

Response Time: Within 4-6 hours during business hours.

Compliance & Verification (KYC/AML)
[email protected]

For account verification, anti-money laundering, and regulatory compliance matters.

Response Time: Within 24 hours during business hours.

Responsible Gambling
[email protected]

For setting limits, self-exclusion, or concerns about gambling behaviour.

Response Time: Within 1 hour during business hours; 24/7 for urgent self-exclusion requests.

Telephone Support

Speak directly with our support team. Please have your account details ready for faster service.

Average Call Answer Time: 80% of calls answered within 20 seconds.

Contact Form

Alternatively, you may use our structured contact form [link to contact form page] for your convenience. We aim to respond to all form submissions within 24 hours.

Company Information & Legal Details

Rainbow Riches Gaming Limited operates with full transparency and adherence to all legal and regulatory requirements in the United Kingdom.

Full Legal Company Name
Rainbow Riches Gaming Limited
Registered Company Address
10 New Street Square, London, EC4A 3AE, United Kingdom
Company Registration Number
10456789 (Registered in England and Wales)
VAT Registration Number
GB 123 4567 89
Date of Incorporation
15 October 2015
Operational Headquarters
London, United Kingdom

Ownership Transparency

Rainbow Riches Gaming Limited is a wholly-owned subsidiary of Gold Pot Holdings PLC, a publicly listed company committed to ethical and responsible gaming practices.

  • Chief Executive Officer (CEO): Mr. Alistair Finch
  • Chief Compliance Officer (CCO): Ms. Eleanor Vance
  • Money Laundering Reporting Officer (MLRO): Mr. David Chen

Licensing & Regulation

We are fully licensed and regulated by the most stringent authorities to ensure fair play, player protection, and operational integrity.

UK Gambling Commission Licensed
000-054321-R-333222-001

UKGC Account Number: 54321

Licence Status: Active and in good standing

Verify Our Licence: View on UKGC Public Register

We adhere to all requirements set forth by the UK Gambling Commission, including robust player protection measures, responsible gambling initiatives, and fair and transparent game operations.

Responsible Gambling

Player well-being is paramount. We provide extensive resources and support for responsible gambling.

  • National Gambling Helpline: 0808 8020 133 (24/7, free and confidential)
  • GamCare: Leading provider of information, advice, and support for anyone affected by problem gambling. Visit www.gamcare.org.uk or call 0808 8020 133.
  • GambleAware: Independent charity committed to minimising gambling-related harm. Visit www.gambleaware.org.
  • GAMSTOP: Free service enabling you to self-exclude from all online gambling companies licensed in Great Britain. Register at www.gamstop.co.uk.

Our dedicated Responsible Gambling team can be contacted directly at [email protected].

Dispute Resolution

We are committed to resolving any player disputes fairly and efficiently. If you have a complaint, please follow our internal complaints procedure first.

  1. Step 1: Contact Customer Support: Initially, please raise your concern with our Customer Support team via live chat, email ([email protected]), or phone. We aim to resolve most issues at this stage.
  2. Step 2: Escalate to Management: If you are not satisfied with the resolution from our Customer Support, you may request to escalate your complaint to a member of our management team. Please email [email protected], providing full details of your complaint and previous correspondence. We commit to a final response within 8 weeks.
  3. Step 3: External Dispute Resolution (ADR): If you remain dissatisfied with our final response, or if 8 weeks have passed without a resolution, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. We use:
    • IBAS (Independent Betting Adjudication Service): IBAS is an impartial third-party organisation that settles disputes between gambling operators and their customers. Their services are free to consumers.
      Website: www.ibas-uk.com
      Email: [email protected]
      Telephone: +44 20 7347 5883

Trust & Security

Your security, privacy, and fair play are guaranteed through rigorous testing, certifications, and industry best practices.

★
eCOGRA Certified
⚡
GLI Tested
🔒
ISO 27001
💳
PCI DSS
  • Fairness & RNG Testing: All our games, including Rainbow Riches Free Spins, are regularly audited for fairness and random number generator (RNG) integrity by independent testing agencies.
    • eCOGRA: Certified by eCOGRA for fair and responsible gaming. View our eCOGRA certification.
    • Gaming Laboratories International (GLI): Our games are tested and certified by GLI for compliance with international gaming standards. Learn more about GLI.
  • Data Protection & Privacy: We are fully compliant with the General Data Protection Regulation (GDPR) and other relevant data protection laws.
    • ISO/IEC 27001 Certified: Our Information Security Management System is certified to ISO/IEC 27001 standards, ensuring robust data protection.
    • Privacy Policy: For details on how we handle your data, please refer to our Privacy Policy.
    • Data Protection Officer: For privacy-related concerns, contact our DPO at [email protected].
  • Payment Security: All financial transactions are secured using advanced encryption technologies.
    • PCI DSS Compliant: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) for secure handling of payment card information.
    • SSL Encryption: Our website uses 256-bit SSL (Secure Socket Layer) encryption, verified by DigiCert, to protect all data transmitted between your device and our servers.
    • Segregated Accounts: Player funds are held in separate, segregated bank accounts, fully protected from operational funds, ensuring your money is always safe.
  • Industry Memberships: We are proud members of leading industry associations committed to maintaining high standards.
    • Betting and Gaming Council (BGC): The industry body for betting and gaming in the UK. Visit BGC website.
    • European Gaming and Betting Association (EGBA): Promoting a safe and reliable European online gambling environment. Visit EGBA website.

Media & Partnerships

For press enquiries, media kits, partnership opportunities, or affiliate programme information, please contact our dedicated team:

Our Commitment to You

Rainbow Riches Gaming Limited is dedicated to offering a premium, secure, and fair online gaming experience. We believe that open communication and unwavering transparency are the cornerstones of trust. Thank you for choosing us.